Enable/Disable Support Email Notification in Miscellaneous Website

Overview

In our enterprise portal, we provide support notification settings option for the enterprise portal customers who are present in the below mentioned roles so they also get notified when any of their portal users create/update any support incidents from their accounts. Non-portal customers by default receive support notification emails for their incident updates only.

1. Admin
2. Technical Admin
   Note:

   Only the roles mentioned in overview can enable/disable this support notifications.

Please follow the below steps to enable/disable the support notification for your enterprise portal roles

Step 1: Login to our the Syncfusion website and visit the account page.

Step 2: In the dashboard page please select the “Manage License” option under Enterprise portal category.

Step 3: In your enterprise portal page, click the “Settings” button on the top right corner. Please refer the screenshot for the same below.

Step 4: In the popup shown under the “Send Support Notifications” section the applicable list of roles will be listed with a check box option. Refer the screenshot below.

Step 5: You can check/uncheck the checkbox against the roles to which you want to receive/stop the support incident notification of your portal users and click the “Save” button.