Enable or Disable Support Email Notification in Website

Overview

In our enterprise portal, we provide a support notification settings option for enterprise portal customers in the roles mentioned below, so they are notified when any of their portal users create or update support incidents from their accounts. Non-portal customers will receive support notification emails for their incident updates only by default.

1. Admin
2. Technical Admin
   Note:

   Only the roles mentioned in the overview can enable or disable these support notifications.

Please follow the below steps to enable or disable the support notification for your enterprise portal roles

Step 1: Log in to the Syncfusion website and visit the account page.

Step 2: On the dashboard page please select the “Manage License” option under the Enterprise portal category.

Step 3: On your enterprise portal page, click the “Settings” button at the top right corner. Refer to the following screenshot.

Step 4: In the popup shown under the “Send Support Notifications” section, the applicable list of roles will be listed with a checkbox option. Refer to the following screenshot.

Step 5: You can check or uncheck the checkbox against the roles to which you want to receive or stop the support incident notification of your portal users and click the “Save” button.